SERVICES › Experience & Journey Design
A correct product with a poor experience still fails. We design how the thing works from the customer’s side — every step, every handoff, every moment it could lose them.
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THE QUESTION WE ANSWER
“What should the experience actually feel and work like?”
WHAT WE DO
Each engagement is scoped to what you actually need — not every item below appears in every project.
01
Define who you are designing for, grounded in research rather than assumption.
02
Map the full path from first awareness to repeat use, and where it breaks.
03
Show what happens backstage — people, systems and process behind each step.
04
Assess an existing product against usability, clarity and conversion.
05
Design the end-to-end experience across every channel the customer touches.
WHAT YOU GET
Every engagement ends in documented output — not a conversation you have to reconstruct later.
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Persona set
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Journey maps
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Service blueprint
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UX audit report
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Experience design principles
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Wireframes & flows
WHERE THIS FITS
Innovate owns the product and user experience up front — while it is still cheap to change. By the time Enle Systems begins engineering, the experience is already designed, tested and agreed, which removes the most expensive category of late-stage rework.
NEXT STEP
Book a short call and we will tell you honestly which stage your idea is actually at — even if that means less work for us.
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Typical engagement
Most Experience & Journey Design work is delivered inside our Basic (£1,500) or Premium (£6,000) packages. Ongoing programmes sit in Deluxe (£24,000).
